Return Policy

Return and Refund Policy at Kylie & Lisa Brisbane

At Kylie & Lisa Brisbane, we are committed to providing our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction, with a few conditions. Please read the following rules regarding returns and refunds.

100% Money-Back Guarantee on New Products

We offer a full money-back guarantee on all new products, except for promotional items. Discounted products are not covered by this guarantee.

No Returns on Sale Items

Products purchased during a sale are non-returnable. These purchases are final and cannot be returned or exchanged, even if the wrong size is ordered.

Return Shipping Costs

The customer is responsible for the cost of return shipping. Kylie & Lisa Brisbane does not refund return shipping fees and is not liable for any costs associated with the return process.

Return Period

Returns must be initiated within 30 days of receiving the product. After this period, returns will not be accepted. Please adhere to this timeframe to be eligible for a return.

No Exchanges on Sale Items

Sale items cannot be exchanged, even for a different size. Please make sure you select the correct size before making your purchase.

100% Guarantee on Defective Products

We offer a full guarantee on all defective products. If a product has manufacturing defects, it may be returned for a full refund or exchange, according to the customer's preference.

Return Process

To initiate a return, please email us at info@kylielisabrisbane.com. Once your return is approved, you will receive detailed instructions for the next steps.

Required Return Form

Returns that do not include a correctly filled-out return form cannot be processed. Please ensure the return form is included in the package to facilitate the proper handling of your request.

International Partners

We work with international fulfillment partners, which means all returns are processed through our overseas facilities.

If you wish to return an item, please note that:

• Returns will need to be shipped to our international return address (provided after your request).

• Return shipping costs are the responsibility of the customer.

• We recommend using a tracked shipping method to ensure your return is safely received.

• Once your return is received and inspected, we’ll process your exchange or refund according to our policy.

Please contact our Customer Care Team before sending your item back, so we can provide you with the correct return instructions and address.

Product Information

Please note that some items may arrive without neck labels, brand tags, or hang tags. This is due to our partnerships with multiple international fulfilment centres that handle packaging and shipment. The absence of a tag does not affect product quality or authenticity.

Please note that product descriptions, materials, and colours are based on information provided by our manufacturers and fulfilment partners. While we strive for complete accuracy, minor variations in fabric composition, texture, stitching, colour tone, or small design details (such as buttons, closures, or finishes) may occur due to manufacturing batches, supplier updates, or lighting differences in photography.

These slight variations are normal and do not constitute a fault or false representation of the item. We continuously work with our suppliers to ensure that all product descriptions and photos are as accurate as possible.

 

Summary

Kylie & Lisa Brisbane is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are processed efficiently and fairly. If you have any questions or concerns, please contact our customer service team at info@kylielisabrisbane.com.